Terms and Conditions

These terms govern the passenger transport services sold by M.H DRIVE (SASU), operating the Glide Paris brand, on glideparis.fr. Any booking implies unreserved acceptance of them.

Transfers between Paris, the airports (Charles de Gaulle, Orly, Beauvais) and railway stations, transfers to Disneyland Paris and Versailles, hourly hire, Paris sightseeing and day trips.

Services are provided in a Tesla Model Y, for up to 4 passengers and a luggage volume compatible with the vehicle. The number of passengers and items of luggage declared at booking is binding on the client: exceeding it may make the service impossible to perform, with no refund.

Bookings are made online at glideparis.fr. A booking is only firm once we have explicitly confirmed it by email. Availability shown at the time of booking does not amount to confirmation: if no vehicle is actually available, the booking is cancelled and the price refunded in full.

Prices are shown in euros, all taxes included, and are firm once the booking is confirmed. They cover the vehicle, the driver, energy, tolls and any parking required for the service. No night or weekend surcharge applies.

The following remain payable by the client if requested during the service: stops and detours not included in the booking, entrance fees at visited sites, and exceptional cleaning costs if the vehicle is soiled.

The full price is paid online at booking by card, through our payment provider Stripe. Nothing is due to the driver on the day. Business clients under a prior agreement may pay by invoice. No card data passes through or is stored by us.

Cancellation by the client:

• more than 24 hours before the pickup time: price refunded in full;
• less than 24 hours before the pickup time, or client no-show at the agreed place and time: 30% of the price is retained, the remainder is refunded.

Any change (date, time, place, number of passengers) is possible free of charge subject to availability, if requested more than 24 hours before pickup. A change that alters the nature of the service may lead to a price adjustment, communicated before it is confirmed.

Cancellation by us: if we are unable to perform the service, for any reason, the price is refunded in full and no other sum is owed by the client.

Delayed, rescheduled or cancelled flight: flights are tracked in real time and the pickup time is adjusted at no cost. If the flight is cancelled, the service is rescheduled free of charge or the price refunded in full, simply upon notifying us.

For airport pickups, thirty minutes of waiting are included from the actual landing time. For other locations, ten minutes are included from the agreed time. Beyond that, waiting time is charged at the hourly hire rate, or the service may be treated as a client no-show.

If a delay is our fault, we do everything possible to limit its impact. We cannot be held liable for delays resulting from circumstances beyond our control: exceptional traffic, weather, demonstrations, strikes, road closures or force majeure.

The client must be at the agreed place and time, ensure all passengers wear seat belts, and respect the ban on smoking and vaping in the vehicle. Carrying children requires a suitable restraint, to be requested at booking. The driver may refuse or stop a service in the event of dangerous behaviour, obvious intoxication or failure to respect these rules, with no refund.

M.H DRIVE holds the insurance policies required for passenger transport, including professional liability insurance. The certificate is available on request at contact@glideparis.fr.

Luggage and personal belongings travel at the client’s own risk. We invite everyone to check the cabin and the boot when leaving the vehicle.

Passenger transport contracts do not fall under the fourteen-day right of withdrawal that applies to distance selling. The applicable cancellation terms are those set out in article 6 above.

Any complaint may be sent to contact@glideparis.fr or by phone on 06 48 40 97 01. We undertake to reply within fifteen days.

The processing of data collected at booking is described in our privacy policy.

Privacy Policy

These terms are governed by French law. Failing an amicable settlement, any dispute falls under the jurisdiction of the competent French courts.